With Twitter being all the rage, there are plenty of stories out there about how [different businesses are using it][] (and other social websites) to engage customers, boost sales, and provide customer service. One of the well-known early adopters of this kind of customer service is a [lone employee at Comcast][], using the twitter account […]
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Directed Identity vs Identifier Select
I initially started writing this post a couple months ago in response to the common misuse of the term “directed identity” I was seeing in the OpenID community. After reading Dirk Balfanz’s guest post “Users vs. Identity Providers in OpenID” on Eran Hammer-Lahav’s blog, I decided it was important to get this posted. I think […]