Comments on: Maybe Comcast really does care http://willnorris.com/2009/07/maybe-comcast-really-does-care there's more to life than this Sun, 31 Jul 2011 08:06:56 +0000 hourly 1 http://wordpress.org/?v=3.4-alpha-19719 By: Betsy Richter http://willnorris.com/2009/07/maybe-comcast-really-does-care#comment-32404 Betsy Richter Wed, 08 Jul 2009 03:14:08 +0000 http://willnorris.com/?p=718#comment-32404 <p>I agree with you that Theressa rocks (and is the smart local impetus behind creating @ComcastOrSWWa).</p> <p>She also makes a killer raspberry freezer jam as well...!</p> I agree with you that Theressa rocks (and is the smart local impetus behind creating @ComcastOrSWWa).

She also makes a killer raspberry freezer jam as well…!

]]> By: Will Norris http://willnorris.com/2009/07/maybe-comcast-really-does-care#comment-32401 Will Norris Tue, 07 Jul 2009 19:34:29 +0000 http://willnorris.com/?p=718#comment-32401 <p>@mklprc: While I agree that sometimes the phone support folks aren't as knowledgeable as one might like, that really wasn't the case here. Because my line had been physically disconnected, there really was nothing that could be done to troubleshoot my modem remotely. If anything, that would be another thing that should be added to Comcast's internal support system. Why wasn't the technician doing phone support not able to pull up all recent service requests for my address? If he had been able to, he would have clearly seen that a work order to disconnect service was recently performed. Or perhaps he was able to do such a lookup, but failed to. In that case, it would be a matter of training the phone techs better on what all they should check when troubleshooting an issue like this.</p> @mklprc: While I agree that sometimes the phone support folks aren’t as knowledgeable as one might like, that really wasn’t the case here. Because my line had been physically disconnected, there really was nothing that could be done to troubleshoot my modem remotely. If anything, that would be another thing that should be added to Comcast’s internal support system. Why wasn’t the technician doing phone support not able to pull up all recent service requests for my address? If he had been able to, he would have clearly seen that a work order to disconnect service was recently performed. Or perhaps he was able to do such a lookup, but failed to. In that case, it would be a matter of training the phone techs better on what all they should check when troubleshooting an issue like this.

]]> By: mklprc http://willnorris.com/2009/07/maybe-comcast-really-does-care#comment-32399 mklprc Tue, 07 Jul 2009 19:27:06 +0000 http://willnorris.com/?p=718#comment-32399 <p>I agree; it is sometimes possible to find someone good at Concast phone support. I call them often as I set up systems for clients and sometimes talking to their help line is necessary. One guy turned out to be a personal Linux user and really knew his stuff. He was sharp and easy to work with. Unfortunately, that was the only time I talked to someone more than barely adequate; most of them are minimum-wage script readers who can't think independently at all.</p> I agree; it is sometimes possible to find someone good at Concast phone support. I call them often as I set up systems for clients and sometimes talking to their help line is necessary. One guy turned out to be a personal Linux user and really knew his stuff. He was sharp and easy to work with. Unfortunately, that was the only time I talked to someone more than barely adequate; most of them are minimum-wage script readers who can’t think independently at all.

]]> By: Will Norris http://willnorris.com/2009/07/maybe-comcast-really-does-care#comment-32398 Will Norris Tue, 07 Jul 2009 18:17:31 +0000 http://willnorris.com/?p=718#comment-32398 <ul> <li>Doesn't look like Verizon offers service where I live. <li>Service outage was due to human error, so any other company could have made the same mistake</li> <li>I can't find anyone else that can compare with 15 Mbps down for $20 a month</li> </ul> <p>You Verizon fanboy! ;-P</p>
  • Doesn’t look like Verizon offers service where I live.
  • Service outage was due to human error, so any other company could have made the same mistake
  • I can’t find anyone else that can compare with 15 Mbps down for $20 a month

    • You Verizon fanboy! ;-P

    ]]>         By: Jmartens http://willnorris.com/2009/07/maybe-comcast-really-does-care#comment-32397 Jmartens Tue, 07 Jul 2009 18:10:44 +0000 http://willnorris.com/?p=718#comment-32397 <p>Kudos to them for responding and fixing.</p> <p>But if you had Verizon FiOS, your service would never go out.</p> <p>Sorry, I couldn't resist!</p> Kudos to them for responding and fixing.

    But if you had Verizon FiOS, your service would never go out.

    Sorry, I couldn’t resist!

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