With Twitter being all the rage, there are plenty of stories out there about how [different businesses are using it][] (and other social websites) to engage customers, boost sales, and provide customer service. One of the well-known early adopters of this kind of customer service is a [lone employee at Comcast][], using the twitter account […]
Category Archives: personal
Bigger and Better Things
I’m not sure what it is with us… you’d think we would have learned our lesson the first time. Almost exactly a year ago, Elisabeth and I did something I would never recommend to anyone. We made three major life changes in the course of a month or so — we got married, I took […]
Consolidating domains
For a while now, I’ve had two different personal websites. I have my personal blog at willnorris.com, which you’re reading now. And I also have my “identity site” at will.norris.name, which includes my hcard, activity stream, contact list, and a list of my profiles on various websites. I’ve also used this identity site as my […]
Going to Google
I’m happy to announce today that I’ve accepted a job at Google, working on the newly formed Social Web team. I will be joining fellow new-hires Joseph Smarr and Chris Messina, as well as a host of other incredibly talented engineers, in contributing to the emerging standards and growing developer community in this space. Instead […]
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