I’m happy to announce today that I’ve accepted a job at Google, working on the newly formed Social Web team. I will be joining fellow new-hires Joseph Smarr and Chris Messina, as well as a host of other incredibly talented engineers, in contributing to the emerging standards and growing developer community in this space. Instead […]
With Twitter being all the rage, there are plenty of stories out there about how [different businesses are using it][] (and other social websites) to engage customers, boost sales, and provide customer service. One of the well-known early adopters of this kind of customer service is a [lone employee at Comcast][], using the twitter account […]
I’m not sure what it is with us… you’d think we would have learned our lesson the first time. Almost exactly a year ago, Elisabeth and I did something I would never recommend to anyone. We made three major life changes in the course of a month or so — we got married, I took […]
For a while now, I’ve had two different personal websites. I have my personal blog at willnorris.com, which you’re reading now. And I also have my “identity site” at will.norris.name, which includes my hcard, activity stream, contact list, and a list of my profiles on various websites. I’ve also used this identity site as my […]
California’s Proposition 8, which proposes a constitutional amendment to ban same-sex marriages, has certainly been a recent topic of discussion around ours and many Californian’s dinner tables. I’ve talked with friends, family members, and colleagues, listening to the various arguments people have on each side of the issue. I’m still not sure how I will […]